---
title: "Privacy Policy | eSIM.eco"
url: https://esim.eco/en/privacy-policy
description: "Privacy policy for eSIM.eco by HelvetiaCom Mobile SA. Learn how we collect, use and protect your personal data."
lang: en
---

# Privacy Policy

Last updated: November 2026

## 1. Data Controller

HelvetiaCom Mobile SA, Via Serafino Balestra 27, 6900 Lugano, Switzerland (UID CHE-260.783.950), is the data controller for personal data collected through the esim.eco website and related eSIM services.

## 2. Data Collected

We collect the following categories of personal data:

- • **Identification data**: first name, last name, email address
- • **Billing data**: complete address, ZIP code, city, country
- • **Payment data**: processed by our payment providers (we do not store credit card data)
- • **Technical data**: eSIM ICCID, purchased package, purchase date
- • **Navigation data**: cookies, IP address, browser type

## 3. Purpose of Processing

Your personal data is processed to:

- • Provide the requested eSIM services
- • Process payments and manage billing
- • Provide customer support
- • Send service-related communications
- • Comply with legal and contractual obligations
- • Improve our services

## 4. Legal Basis

The processing of your data is based on:

- • Performance of the eSIM service contract
- • Explicit consent for marketing purposes
- • Legal obligations (tax data retention)
- • Legitimate interest for security and service improvement

## 5. Data Retention

Personal data is retained for:

- • Contractual data: contract duration + 10 years (tax obligations)
- • Payment data: according to the payment providers' regulations
- • Navigation data: maximum 12 months
- • Marketing data: until consent withdrawal

## 6. Data Sharing

Your data may be shared with:

- • **eSIM technology partners**: certified providers that generate and activate the eSIM profile
- • **Payment Processors**: SumUp, Payrexx and Coinsnap (Bitcoin Lightning) for payment processing
- • **Service Providers**: hosting, email, analytics
- • **Authorities**: when required by law

## 7. International Transfer

Data may be transferred outside the EU/Switzerland to countries with adequate protection levels or through appropriate safeguards (standard contractual clauses).

## 8. Your Rights

You have the right to:

- • **Access**: obtain a copy of your data
- • **Rectification**: correct inaccurate data
- • **Erasure**: request data deletion
- • **Restriction**: limit processing
- • **Portability**: receive data in structured format
- • **Objection**: object to processing
- • **Withdraw consent**: withdraw consent at any time

To exercise your rights, contact us at: info@esim.eco

## 9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

## 10. Changes to Privacy Policy

We reserve the right to modify this privacy policy. Changes will be posted on this page with the last update date indicated.

## 11. Contact

For any questions regarding the processing of your personal data, you can contact us at:

**HelvetiaCom Mobile SA**
Via Serafino Balestra 27, 6900 Lugano, Switzerland
Email: info@esim.eco
Website: helvetiacom.ch