Privacy Policy

    Last updated: October 2025

    1. Data Controller

    HelvetiaCom Mobile SA, headquartered in Switzerland, is the data controller for personal data collected through the esim.eco website and related eSIM services.

    2. Data Collected

    We collect the following categories of personal data:

    • •Identification data: first name, last name, email address
    • •Billing data: complete address, ZIP code, city, country
    • •Payment data: processed via SumUp (we do not store credit card data)
    • •Technical data: eSIM ICCID, purchased package, purchase date
    • •Navigation data: cookies, IP address, browser type

    3. Purpose of Processing

    Your personal data is processed to:

    • •Provide the requested eSIM services
    • •Process payments and manage billing
    • •Provide customer support
    • •Send service-related communications
    • •Comply with legal and contractual obligations
    • •Improve our services

    4. Legal Basis

    The processing of your data is based on:

    • •Performance of the eSIM service contract
    • •Explicit consent for marketing purposes
    • •Legal obligations (tax data retention)
    • •Legitimate interest for security and service improvement

    5. Data Retention

    Personal data is retained for:

    • •Contractual data: contract duration + 10 years (tax obligations)
    • •Payment data: according to SumUp regulations
    • •Navigation data: maximum 12 months
    • •Marketing data: until consent withdrawal

    6. Data Sharing

    Your data may be shared with:

    • •eSIM Partner: RedTeaGo for eSIM service provision
    • •Payment Processor: SumUp for payment processing
    • •Service Providers: hosting, email, analytics
    • •Authorities: when required by law

    7. International Transfer

    Data may be transferred outside the EU/Switzerland to countries with adequate protection levels or through appropriate safeguards (standard contractual clauses).

    8. Your Rights

    You have the right to:

    • •Access: obtain a copy of your data
    • •Rectification: correct inaccurate data
    • •Erasure: request data deletion
    • •Restriction: limit processing
    • •Portability: receive data in structured format
    • •Objection: object to processing
    • •Withdraw consent: withdraw consent at any time

    To exercise your rights, contact us at: info@helvetiacom.ch

    9. Security

    We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

    10. Changes to Privacy Policy

    We reserve the right to modify this privacy policy. Changes will be posted on this page with the last update date indicated.

    11. Contact

    For any questions regarding the processing of your personal data, you can contact us at:

    HelvetiaCom Mobile SA Email: info@helvetiacom.ch Website: helvetiacom.ch