Terms and Conditions

These terms govern the sale of prepaid travel eSIM data packages on esim.eco by HelvetiaCom Mobile SA (details in the Legal Notice). By placing an order the customer accepts these terms. Customers must be at least 18 years old.

Prepaid data-only eSIM packages for use abroad. Each package shows coverage country or region, data volume, validity period and price. Voice and SMS are not included unless stated. Network speed and coverage depend on the local partner networks. The customer must check device compatibility (see Compatible devices) and that the device is not carrier-locked before purchase.

All prices are final prices in Swiss francs (CHF) and are the same for every customer. For customers domiciled in Switzerland or the Principality of Liechtenstein, prices include Swiss VAT at the applicable rate. For customers domiciled in any other country, the same prices apply exempt from Swiss VAT. HelvetiaCom Mobile SA VAT number: CHE-260.783.950 MWST/TVA/IVA. EUR and satoshi amounts are indicative conversions. The card charge is made in CHF.

Credit/debit card, Apple Pay, Google Pay and Bitcoin Lightning. Payment is due at the time of order. Card payments are processed by certified payment service providers. We do not store card data. Lightning invoices expire after the stated time; an expired invoice creates no order.

The product is delivered digitally. After successful payment the customer receives the eSIM QR code and installation instructions by email, normally within minutes. No physical goods are shipped. The customer must enter a correct email address.

The validity period starts when the eSIM first connects to a supported network in the destination, unless the package states otherwise. Unused data expires at the end of the validity period and is not refunded.

An eSIM is digital content supplied immediately. By completing the order the customer expressly requests immediate delivery and acknowledges that any statutory right of withdrawal ends once the QR code is delivered. As a voluntary commitment we refund the full price if the eSIM has not been installed and no data has been used, on request within 30 days of purchase. If the eSIM does not work because of a fault on our side or our network partners, we provide a replacement or a full refund. No refund is given for incompatible or carrier-locked devices, wrong email addresses, deletion of the eSIM by the customer, or unused data. Refunds are made to the original payment method. Bitcoin Lightning refunds are made in CHF value at the purchase date, paid in sats to a Lightning address provided by the customer.

The service is for personal, lawful use. We may refuse, cancel or block an order or eSIM in case of suspected fraud, unauthorised use of a payment method or breach of these terms. Paid amounts for fraudulent orders are refunded to the original payment method where required.

We are liable for intent and gross negligence. Liability for slight negligence, indirect damage and lost profit is excluded to the extent permitted by law. We are not liable for interruptions of third-party networks.

Email info@esim.eco, phone +41 848 500 500.

See our Privacy Policy.

Swiss law applies, excluding the UN Convention on the International Sale of Goods. Place of jurisdiction is Lugano, Switzerland. Mandatory consumer protection rules and jurisdictions of the customer's country of residence remain reserved.

We may update these terms. The version valid at the time of the order applies.