Privacy Policy
Last updated: November 2026
1. Data Controller
HelvetiaCom Mobile SA, Via Serafino Balestra 27, 6900 Lugano, Switzerland (UID CHE-260.783.950), is the data controller for personal data collected through the esim.eco website and related eSIM services.
2. Data Collected
We collect the following categories of personal data:
- •Identification data: first name, last name, email address
- •Billing data: complete address, ZIP code, city, country
- •Payment data: processed by our payment providers (we do not store credit card data)
- •Technical data: eSIM ICCID, purchased package, purchase date
- •Navigation data: cookies, IP address, browser type
3. Purpose of Processing
Your personal data is processed to:
- •Provide the requested eSIM services
- •Process payments and manage billing
- •Provide customer support
- •Send service-related communications
- •Comply with legal and contractual obligations
- •Improve our services
4. Legal Basis
The processing of your data is based on:
- •Performance of the eSIM service contract
- •Explicit consent for marketing purposes
- •Legal obligations (tax data retention)
- •Legitimate interest for security and service improvement
5. Data Retention
Personal data is retained for:
- •Contractual data: contract duration + 10 years (tax obligations)
- •Payment data: according to the payment providers' regulations
- •Navigation data: maximum 12 months
- •Marketing data: until consent withdrawal
6. Data Sharing
Your data may be shared with:
- •eSIM technology partners: certified providers that generate and activate the eSIM profile
- •Payment Processors: SumUp, Payrexx and Coinsnap (Bitcoin Lightning) for payment processing
- •Service Providers: hosting, email, analytics
- •Authorities: when required by law
7. International Transfer
Data may be transferred outside the EU/Switzerland to countries with adequate protection levels or through appropriate safeguards (standard contractual clauses).
8. Your Rights
You have the right to:
- •Access: obtain a copy of your data
- •Rectification: correct inaccurate data
- •Erasure: request data deletion
- •Restriction: limit processing
- •Portability: receive data in structured format
- •Objection: object to processing
- •Withdraw consent: withdraw consent at any time
To exercise your rights, contact us at: info@esim.eco
9. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.
10. Changes to Privacy Policy
We reserve the right to modify this privacy policy. Changes will be posted on this page with the last update date indicated.
11. Contact
For any questions regarding the processing of your personal data, you can contact us at:
HelvetiaCom Mobile SA
Via Serafino Balestra 27, 6900 Lugano, Switzerland
Email: info@esim.eco
Website: helvetiacom.ch